General Information

What is Wet Bar USA?
Wet Bar USA is an American-filled and assembled vape brand focused on quality, consistency, and compliance.
Our products are designed for adult consumers (21+) who want a reliable, smooth, and flavorful experience — made to meet federal and state standards for electronic nicotine delivery systems (ENDS).

Who can purchase Wet Bar USA products?
Our products are intended for adults 21 years of age or older. We do not sell or ship to minors, nor do we permit resale to anyone under 21. By purchasing from our website, you confirm that you meet the legal age requirement in your state.

Ordering & Payment

How do I place an order?
Orders can be placed directly through our official website. Once your order is completed, you’ll receive a confirmation email with your order details.

What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods listed at checkout.

Can I change or cancel my order after placing it?
Orders can only be canceled before they are shipped. Once a tracking number has been created, the order cannot be modified or canceled.

How do I get a copy of my invoice?
Invoices are available through your Wet Bar USA account dashboard or by contacting support@wetbarvapes.com.

Shipping & Delivery

How long does it take to receive my order?
Orders are processed within 1–2 business days and typically arrive within 3–7 business days, depending on your location. Tracking information is provided once your order ships.

Do you ship to all states?
No. Due to federal and state laws, we cannot ship to certain states or jurisdictions that restrict or prohibit the sale of nicotine vape products. Currently, Wet Bar USA does not ship to:

• Maine
• Massachusetts
• New York
• Rhode Island
• Utah
• Vermont
  (This list is subject to change as regulations evolve.)

Do you ship internationally?
No. Wet Bar USA ships only within the United States.

Do I need to show ID at delivery?
Yes. All orders require adult age verification (21+) and signature upon delivery in compliance with the PACT Act. Packages cannot be left unattended or delivered to P.O. boxes.

Returns, Exchanges & Refunds

Can I return or exchange my product?
Due to federal law and health safety standards, we cannot accept returns or exchanges on opened or used products.
However, if your order arrives damaged, defective, or incorrect, please contact support@wetbarvapes.com within 48 hours of delivery with your order number and clear photos. We’ll review your claim and assist with a replacement or credit.

What if my package is lost or damaged?
Email support@wetbarvapes.com with your order details and any relevant photos. Our support team will investigate with the carrier and offer a resolution as quickly as possible.

Can I get a refund?
Refunds are approved on a case-by-case basis and are issued only for orders that qualify under our return policy. Shipping fees are non-refundable unless the issue resulted from our error.

Product Information & Warranty

Are Wet Bar USA vapes rechargeable or refillable?
Our devices are disposable, pre-filled, and rechargeable where indicated. Each product listing clearly states the specifications, puff count, and whether it includes a charging port.

What is the nicotine strength of your products?
All Wet Bar USA vapes contain nicotine derived from tobacco at clearly labeled concentrations in accordance with federal labeling standards.

Do Wet Bar USA vapes contain tobacco?
Our devices contain nicotine, not tobacco leaf. However, they are regulated as tobacco products under FDA guidelines.

Are your products compliant with FDA and state regulations?
Yes. All Wet Bar USA products comply with applicable FDA, PACT Act, and state-level ENDS regulations. We maintain strict manufacturing, packaging, and labeling standards, including:

• “21+ Only” labeling
• Nicotine warning: “This product contains nicotine. Nicotine is an addictive chemical.”
• Batch and traceability records for every product.

What is your product warranty?
Wet Bar USA offers a 30-day limited warranty from the date of delivery for manufacturing defects.
The warranty covers:

• Devices that fail to activate or charge
• Devices that leak upon arrival
• Products that arrive visibly damaged

The warranty does not cover:

• Normal wear and tear
• Devices damaged by misuse or modification
• Products purchased from unauthorized sellers

To submit a warranty claim, contact support@wetbarvapes.com with your order number, description of the issue, and photos or video evidence.

How can I verify my product is authentic?
All Wet Bar USA products come with batch tracking and anti-counterfeit labeling. You can verify authenticity by contacting our team with your product’s serial or batch number.

Legal & Compliance

Do you collect taxes on vape products?
Yes. All applicable sales tax and state excise tax are collected as required by law.

What is the PACT Act, and how does it affect my order?
The Prevent All Cigarette Trafficking (PACT) Act requires all online vape retailers to verify customer age, collect applicable taxes, and require adult signature upon delivery.
Wet Bar USA fully complies with these regulations and reports sales to the appropriate state agencies where required.

Do you share my information with carriers or government agencies?
We only share information necessary for order fulfillment and compliance. This includes sharing age verification data and tax reporting where required by law.
We do not sell or share personal information for marketing purposes without your consent. For more information, see our Privacy Policy.

Wholesale, Affiliates & Partnerships

Do you offer wholesale pricing?
Yes. Licensed retailers, distributors, and authorized resellers can apply for a Wholesale Account by completing the Wholesale Inquiry form on our website and submitting valid business and tobacco licenses.

Do you have an affiliate program?
Yes. U.S.-based creators and influencers aged 21+ can apply to join our Affiliate Program. Approved affiliates receive a custom discount code and earn commission on each sale generated through their promotions.

Do you collaborate with content creators?
We partner with select creators who align with our brand and comply with adult-use advertising standards. To apply, visit our Affiliate Program page.

Health, Safety & Usage

Is vaping safe?
No vaping product is considered completely safe. All products containing nicotine carry risks.
Nicotine is an addictive chemical and should not be used by individuals who are not already nicotine users, women who are pregnant or breastfeeding, or people with certain medical conditions.

Who should not use Wet Bar USA products?
Our products should not be used by:

• Minors under 21 years old
• Non-smokers
• Pregnant or nursing individuals
• Anyone with heart disease, high blood pressure, diabetes, or respiratory conditions

What should I do with used devices?
Used vapes and batteries should be disposed of in accordance with local hazardous waste regulations. Do not throw batteries in household trash or fire.

Contact & Support

How can I reach customer support?
Email support@wetbarvapes.com during regular business hours (Monday–Friday, 9 AM–6 PM PST).

How long will it take to receive a response?
Our team responds to all inquiries within 1–2 business days.

Legal Notice

Wet Bar USA products contain nicotine and are intended for adult consumers aged 21 and over.
We strictly comply with all federal and state regulations for manufacturing, sale, and distribution of ENDS products.
By purchasing or using Wet Bar USA products, you agree to abide by our Terms & Conditions and confirm that you meet the legal requirements in your jurisdiction.